Privacy Policy

At SikkaBox, we place the utmost importance on protecting your personal data and ensuring its confidentiality. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website.

* Collection of Personal Information:
We may collect information such as your full name, shipping address, email address, phone/fax number, and payment details (note: credit card data is not stored on our servers) for service or payment processing purposes.

* Use of Information:
Information collected is used to facilitate communication, process orders, provide support services, and will not be used for any other purposes without your explicit consent.

* Protection of Information:
We implement advanced technical and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

* Sharing of Information:
We do not share your personal data with third parties without your explicit consent, except where required by law.

* Cookies:
Our website uses cookies to enhance user experience, such as saving language preferences and login sessions.

* Payment Gateway:
All transactions are processed securely through certified payment gateways compliant with international standards.

 

Terms of Use

* Customers are required to provide accurate and complete information (name, city, and contact number).

* Customers must report any manufacturing defect immediately upon receiving their order.

* All products are quality-checked before leaving our store.

* Once the order is handed over to the courier company, shipping timelines become the responsibility of the courier. Customers may follow up if the delivery is delayed beyond three (3) days from the invoice date.

* Placing an order indicates full acceptance of all site policies.

 

Return and Exchange Policy

* Sold items are non-returnable and non-exchangeable, except in the following cases:
* If an error occurs from our side, SikkaBox will bear all shipping costs for the return and reshipment of the correct order.
* If the order was fulfilled correctly based on the customer’s details, the customer will bear the return shipping costs. Notification must be provided within two (2) days of receiving the order.

* All products are carefully inspected before leaving our store to ensure quality.

 

Delivery Policy

 
* Order Preparation:
Orders are prepared within 48 working hours after payment confirmation.
 
* Estimated Delivery Times:
• Within Oman: 2 to 5 working days.
• To GCC Countries: 3 to 7 working days depending on the destination.
 
* Delivery Charges:
• Within Oman: Starting from 2 OMR for deliveries inside city areas and 2.5 OMR for outside city deliveries (up to 5 KG).
• To GCC Countries: Starting from 5 OMR for the first 1 KG.
 
Note: Charges vary based on weight. Shipping charges vary based on actual or volumetric weight, whichever is higher.
 

Note:

‏“We reserve the right to update or modify our policies when necessary, while committing to informing users of any changes through our website.”